The agreement between Wunderhand and a shop that subscribes to it. Written to be read once and understood, and checked line by line against what the software actually does.
Paradigm Shift Multimedia Ltd, company number 17048990, registered at 25 Wharf Street, London SE8 3GG — “we” — and the business that subscribes — “you”.
If you are a client who booked an appointment through Wunderhand, this is not your agreement. Your appointment is with the shop, and so is anything about the price, the deposit, the cancellation terms or the work itself. What we hold about you is on the privacy page.
We sell you software for taking bookings. We do not sell haircuts, tattoos or makeup, we are not an agent for you, and we are not a party to any appointment you take through it. Your clients are your clients.
That is also why we take no commission. Your clients pay you. Deposits go straight into your own Stripe account in your own name; we never hold your money, never pay it out on a schedule, and take no percentage of anything you charge. Stripe charges its usual card fee and you pay that to Stripe directly.
A subscription, priced per person and per outlet, on the pricing page. It is billed monthly or yearly in advance in pounds sterling, and it does not change with your takings — a busy month and a quiet month cost the same.
There is a 30-day trial. It starts when you open your booking page from Shop → Plan, which takes a card, so that the trial becomes a subscription on the last day without your booking page going dark in between — but nothing is charged until the trial ends, and cancelling before then costs nothing.
Until you start it, your public booking page is closed. Everything inside works, so you can set up your services, your people and your hours before anybody can book. If the trial simply runs out without a subscription, that is where you go back to: the page closes, the diary you have already sold keeps working, and you can still book people in yourself. Nothing is deleted and nothing is charged. The same happens if a payment later fails, and it reverses the moment it clears.
Adding a person or an outlet part way through a period is charged from then until the end of it; removing one is credited for the rest of the period, and the credit comes off your next bill. You can cancel at any time and the shop stays open until the end of the period you have paid for.
While the offer runs, a shop that starts its trial on the monthly plan pays £2 for each person on the team for each of its first three monthly bills after the trial. From the fourth it pays the price on the pricing page. Extra outlets are charged at their full price throughout, the yearly plan is not included, and a shop can have the offer only once. We can end the offer for new shops at any time; a shop that already has it keeps it for its three months.
The offer closed to new shops on 27 September 2026. Shops that started under it keep it as described above.
Your invite link is under Shop. When a shop that signed up through it pays its first bill that actually takes money — not the free trial — each of you is credited a month of what you yourself pay for the subscription: a month of your plan for you, a month of theirs for them, and a twelfth of the year on a yearly plan. Add-ons are not included. The credit sits on your account and comes off your next bill before your card is charged; it is not paid out in cash. It is given once for each shop you invite, and a shop can hold at most twelve months’ worth of unused credit at a time — anything beyond that waits and is added as the credit is used up. A sign-up through a link you have switched off does not count.
You choose what a client pays when they book online: nothing up front, a deposit, or the full price. Whichever you choose, the money is paid to you, through your own Stripe account.
These are your rules, not ours. You set the deposit, how long before an appointment a client can cancel for free, and what happens after that. The software applies exactly what you set and shows the client your own wording, word for word, above the button they pay with — and it keeps the version that was on screen the day they agreed to it, so a booking taken last month is judged against what it said last month.
Cancel inside the free window and the software returns what the client paid automatically. A late cancellation or a no-show keeps what your policy says you keep, taken from what the client has already paid, and never more than that. A dispute about that is between you and your client; we will show either of you what the software recorded and when.
Card disputes are yours, because the payment is yours. Stripe Connect is set up so that a chargeback lands on the account the money went into.
Your client list, your appointments and your takings are yours. We hold them on your behalf and act on your instructions; we do not use them to sell anything to your clients and we do not share them with other shops. Each shop’s data sits in a compartment the database itself enforces.
You are responsible for what you collect about your clients and for telling them about it — including health answers and consent forms where your work needs them. If a client asks you for a copy or for deletion, that request is yours to answer and we will help you answer it.
If you leave, you can export your client list and your appointments before you go. An owner closes the shop from Shop → Close this shop: the plan is cancelled that day, nothing new can be booked, and everything the shop holds is deleted thirty days later. Until then it stays readable so you can export it, and you can ask us to reopen it.
Use it for a real business taking real bookings. Do not resell it, take it apart to build a copy of it, upload anything unlawful or anything you have no right to, and do not use it to message people who have not asked to hear from you. Marketing consent is recorded per client for a reason.
Your staff logins are yours to look after. Anything done with one is treated as done by you.
We aim to keep it running and we do not promise a percentage. It depends on Stripe, on an email provider, on a database and on a hosting company, any of which can have a bad day, and it is occasionally taken down deliberately for maintenance.
Take the same precautions you would with any diary: the software is where your bookings live, and a shop that cannot open its diary for an afternoon should still know who is coming in.
If we get something wrong, our liability to you is limited to what you paid us in the twelve months before it happened. We are not liable for lost profit, lost bookings or lost goodwill.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. If you are a sole trader signing up as a consumer rather than a business, your statutory rights are unaffected.
You can stop at any time from Shop → Plan. We can end it if you do not pay, or if you use it for something unlawful, and we will tell you why and give you a chance to put it right unless the reason makes that impossible.
If these terms change in a way that matters we will tell you before it takes effect, and you can leave rather than accept it.
This agreement is governed by the law of England and Wales, whose courts have exclusive jurisdiction. It took effect on 26 September 2026. Questions about it go to mike@wunderhand.com.