The agreement between Wunderhand and a shop that subscribes to it. Written to be read once and understood, and checked line by line against what the software actually does.
Draft — not yet in force
This wording describes what the software actually does, and it has not been reviewed by a solicitor. It is missing 8 details only the business can supply: legalName, companyNumber, registeredAddress, icoRegistration, privacyEmail, contactEmail, jurisdiction, effectiveDate. Until those are filled in this page is not offered to search engines and should not be relied on by anybody.
[legalName], company number [companyNumber], registered at [registeredAddress] — “we” — and the business that subscribes — “you”.
If you are a client who booked an appointment through Wunderhand, this is not your agreement. Your appointment is with the shop, and so is anything about the price, the deposit, the cancellation terms or the work itself. What we hold about you is on the privacy page.
We sell you software for taking bookings. We do not sell haircuts, tattoos or makeup, we are not an agent for you, and we are not a party to any appointment you take through it. Your clients are your clients.
That is also why we take no commission. Your clients pay you. Deposits go straight into your own Stripe account in your own name; we never hold your money, never pay it out on a schedule, and take no percentage of anything you charge. Stripe charges its usual card fee and you pay that to Stripe directly.
A subscription, priced per person and per outlet, on the pricing page. It is billed monthly or yearly in advance in pounds sterling, and it does not change with your takings — a busy month and a quiet month cost the same.
There is a 14-day trial. Starting it takes a card, so that the trial becomes a subscription on the last day without your booking page going dark in between — but nothing is charged until the trial ends, and cancelling before then costs nothing.
Until you start it, your public booking page is closed. Everything inside works, so you can set up your services, your people and your hours before anybody can book. If the trial simply runs out without a subscription, that is where you go back to: the page closes, the diary you have already sold keeps working, and you can still book people in yourself. Nothing is deleted and nothing is charged. The same happens if a payment later fails, and it reverses the moment it clears.
Adding a person or an outlet part way through a period is charged from then; removing one takes effect at the next renewal. You can cancel at any time and the shop stays open until the end of the period you have paid for.
These are your rules, not ours. You set the deposit, how long before an appointment a client can cancel for free, and what happens after that. The software applies exactly what you set and shows the client your own wording, word for word, above the button they pay with — and it keeps the version that was on screen the day they agreed to it, so a booking taken last month is judged against what it said last month.
Cancel inside the free window and the software returns the deposit to the client automatically. Outside it, you keep what your policy says you keep. A dispute about that is between you and your client; we will show either of you what the software recorded and when.
Card disputes are yours, because the payment is yours. Stripe Connect is set up so that a chargeback lands on the account the money went into.
Your client list, your appointments and your takings are yours. We hold them on your behalf and act on your instructions; we do not use them to sell anything to your clients and we do not share them with other shops. Each shop’s data sits in a compartment the database itself enforces.
You are responsible for what you collect about your clients and for telling them about it — including health answers and consent forms where your work needs them. If a client asks you for a copy or for deletion, that request is yours to answer and we will help you answer it.
If you leave, you can export your client list and your appointments before you go, and we will delete what remains on request.
Use it for a real business taking real bookings. Do not resell it, take it apart to build a copy of it, upload anything unlawful or anything you have no right to, and do not use it to message people who have not asked to hear from you. Marketing consent is recorded per client for a reason.
Your staff logins are yours to look after. Anything done with one is treated as done by you.
We aim to keep it running and we do not promise a percentage. It depends on Stripe, on an email provider, on a database and on a hosting company, any of which can have a bad day, and it is occasionally taken down deliberately for maintenance.
Take the same precautions you would with any diary: the software is where your bookings live, and a shop that cannot open its diary for an afternoon should still know who is coming in.
If we get something wrong, our liability to you is limited to what you paid us in the twelve months before it happened. We are not liable for lost profit, lost bookings or lost goodwill.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited. If you are a sole trader signing up as a consumer rather than a business, your statutory rights are unaffected.
You can stop at any time from the billing screen. We can end it if you do not pay, or if you use it for something unlawful, and we will tell you why and give you a chance to put it right unless the reason makes that impossible.
If these terms change in a way that matters we will tell you before it takes effect, and you can leave rather than accept it.
This agreement is governed by the law of [jurisdiction], whose courts have exclusive jurisdiction. It took effect on [effectiveDate]. Questions about it go to [contactEmail].